Return & Refund Policy

Return & Refund Policy

At Zorinxa, we want you to be completely satisfied with your beauty purchase. If for any reason you are not happy with your order, our team is here to assist you.

1. Standard Returns Policy

You may return your items within 30 days of receipt. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, with all original packaging and seals intact.

  • Refunds: Once your return is received and inspected, we will process your refund to your original payment method.

  • Shipping: Please note that original shipping charges are non-refundable.

  • Hygiene Note: Due to the nature of cosmetic and skincare products, we cannot accept returns for items that have been opened, tested, or used, for hygiene and safety reasons.

2. Promotional Periods

Our returns policy may vary during special promotional periods, seasonal sales, or flash sales. Please review the specific Terms & Conditions of the promotion before placing your order.

3. Authorized Retailers

For the return or exchange of Zorinxa products purchased from an authorized third-party retailer, please contact that retailer directly to follow their specific return and exchange process.

4. How to Start a Return

To initiate a return, please contact our support team at dublinsexton@gmail.com. In your email, please include:

  1. Your Order Number.

  2. The Item(s) you wish to return.

  3. The Reason for the return. Once your request is approved, we will provide you with a return label and further instructions on how to send your package back to us.

5. Damaged or Defective Items

If your items arrive damaged, please notify us within 14 days of delivery. To process a claim:

  • Send an email to dublinsexton@gmail.com with the subject line: DAMAGED.

  • Include your Order Number and a clear photo of the damaged item and the packaging. Upon verification, we will send a replacement or issue a full refund at no additional cost to you.

6. Missing Items

If an item is missing from your order, please contact us at dublinsexton@gmail.com with the subject line: MISSING ITEM and your order number. We will promptly investigate the shipment and ensure the missing item is sent to you immediately.