FAQ

Frequently Asked Questions (FAQ)

1. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account with Zorinxa offers several exclusive perks:

  • Faster Checkout: Save your shipping and billing details for a seamless future experience.

  • Order History: Easily track your current order status and view your full purchase history.

  • Beauty Updates: Be the first to receive updates on our new beauty launches and special promotions.

2. What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX. We also support secure, one-click payments via PayPal.

3. How secure is my online order?

Your security is our absolute priority. When you shop at Zorinxa, your sensitive information is entered directly into an SSL-secured web page. Your data is encrypted and sent directly to our credit card provider's network for authorization. For your protection, we never store credit card information on our servers.

4. Are there any exchange rate fees?

All transactions at Zorinxa are processed in US Dollars (USD). If your credit card is issued in another currency, the total will be calculated by your card issuer based on the daily exchange rate at the time of processing.

5. How should I enter my shipping address?

To ensure accurate and timely delivery, please enter all information using English characters only. If your address contains non-English letters, please use the closest English equivalent (for example, change "ç" to "c").

6. Can I change my shipping address after placing an order?

Please review your shipping details carefully before finalizing your purchase. We are unable to revise your shipping address once an order has been processed or shipped. We recommend using a permanent residential address to avoid any potential delivery delays.

7. How long does shipping take and how can I track my package?

Delivery times vary depending on the shipping option selected at checkout. Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and a direct link to the tracking portal. Please note that Zorinxa is not responsible for delays caused by local customs departments.

8. What should I do if items are missing from my order?

If you receive your package and find an item is missing, please contact our support team immediately at dublinsexton@gmail.com.

Still have questions?

We’re here to help you glow! If you can't find the answer you're looking for, please reach out to our support team directly:

📧 Email: dublinsexton@gmail.com ⏱️ Response Time: Within 24 hours (Monday – Friday)